Getting help |
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Using the Help menu you can read a built-in help, send a support ticket to our support team, download latest loaders and access our web site. Help is also always available by pressing Alt+F1 shortcut. Most windows within the application include a context help available by clicking on the ? (question mark) button.
If you have any questions about using RubyEncoder and could not find the answer in our manual or have any suggestions for our product feel free to use a built-in support or contact us support@rubyencoder.com
Built-in support
RubyEnocoder GUI includes the built-in support window which lets you easily send your questions to our support team, get answers and track issues - all in one window. Select "My Support Requests" from the Help menu to open built-in support window. You may also send a ticket directly without opening the tickets window by selecting "Send Support Request" from the Help menu. Built-in support is also available from the Welcome screen.
The "My Support Requests" window displays a list of questions you ever sent to the support team and received answers. All the questions (tickets) are grouped by a "thread" which lets you easily find and track multiple opened questions or issues at the same time. Unread answers are displayed in bold. Click on the ticket header in the list to read its details below in the text box.
If you need to send a new ticket please click on "New Request". If you want to send a response, select a ticket and click on "Reply". The list is automatically updated. Your computer need to be connected to the Internet in order the built-in support to work. You may click on "Refresh" to update the list at any time.
If you want to quote a text from the previous question or answer in the new response, please select the text in the text box and then click on "Reply".
When sending a support request please be as much specific as possible and send us all the details about your OS, version of RubyEncoder, your target OS, version of Ruby, platform, processor etc. Please do not forget to send us error messages that you get. Having all the details in your support request helps us to resolve the issue and quickly send you a reply.
New replies we sent to your support tickets will be displayed in "My Support Requests". Also you may see a "new" counter under "Support" in the Welcome screen.
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